Privacy Policy

1. About this Privacy Policy

Eagles iTechnology respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how Eagles iTechnology may collect, hold, use and disclose personal information when you visit our website, contact us, use our online enquiry or booking facilities, interact with an AI-assisted service, or engage us to provide services.

We handle personal information in accordance with applicable Australian privacy laws and, where applicable, the Australian Privacy Principles.

2. Personal information we may collect

Depending on how you interact with us, we may collect:

• your name;
• email address;
• telephone number;
• organisation or business name;
• role or position;
• enquiry and appointment details;
• information you provide about your organisation, technology environment, workflows, projects or service requirements;
• communications with us, including emails, forms, meeting notes and website-chat messages or transcripts;
• communication and marketing preferences;
• booking and scheduling information;
• information reasonably required to provide our services; and
• technical information generated when you use our website, such as IP address, browser/device information and website activity where applicable.

If payments are made through a third-party payment provider, payment information may be processed by that provider.

We do not seek to collect sensitive information through general website forms or website chat unless it is reasonably necessary for a specific purpose. Please do not submit sensitive, confidential or highly personal information through our general website chat unless it is necessary and appropriate to do so.

3. How we collect personal information

We may collect personal information:

• directly from you when you contact us;
• when you submit a website form;
• when you book a presentation, Strategic IT & AI Review or other appointment;
• when you use website chat or another conversational service;
• through email, telephone or meetings;
• during the delivery of consulting, advisory, implementation or support services;
• automatically through website technologies where these are enabled; and
• from third parties such as authorised representatives, referral sources or business contacts where it is lawful and appropriate to do so.

Where practicable, we will collect personal information directly from you.

4. Why we collect and use personal information

We may collect, hold and use personal information to:

• respond to enquiries;
• understand your organisation’s needs;
• provide information about our services;
• arrange and manage appointments;
• conduct Strategic IT & AI Reviews;
• assess whether and how Eagles iTechnology may be able to assist;
• prepare proposals, quotes and service recommendations;
• provide consulting, implementation, training and support services;
• manage client relationships and records;
• operate our CRM, enquiry-management and workflow systems;
• improve our website, services and customer experience;
• maintain security and prevent misuse;
• meet legal, regulatory, insurance and record-keeping obligations; and
• send marketing communications where permitted and where the required consent or other lawful basis exists.

We will not use personal information for an unrelated purpose where doing so would not be permitted under applicable law.

5. AI-assisted interactions

Eagles iTechnology may use AI-assisted tools to support parts of our website and service operations. Where a public-facing website chatbot or AI assistant is used, it should be clearly identified as an AI-assisted service rather than presented as a human.

AI-assisted tools may help us:

• answer general questions;
• understand the nature of an enquiry;
• organise or summarise information you provide;
• route an enquiry to an appropriate next step;
• assist with appointment scheduling;
• support administrative workflows; and
• assist our team in delivering services.

Information entered into an AI-assisted service may be processed by technology providers acting on our behalf. AI-generated responses can be incomplete or inaccurate and should not be relied on as professional legal, financial, medical or other regulated advice. Where appropriate, human review or involvement may be used. Please avoid entering sensitive, confidential or unnecessary personal information into an AI-assisted chat.

6. Service providers and disclosure

We may disclose personal information where reasonably necessary to service providers that help us operate our business, such as providers of:

• website hosting and technical infrastructure;
• CRM and workflow automation;
• appointment booking;
• email, telephone and communication services;
• cloud storage;
• AI-assisted functionality;
• analytics, where enabled;
• cybersecurity and IT services;
• professional advisory services; and
• payment processing, where applicable.

We may also disclose information where required or authorised by law, or where necessary to protect our legal rights, systems, clients or users. We do not sell personal information.

7. Overseas processing and disclosure

Some technology providers used by Eagles iTechnology may store or process personal information outside Australia. In connection with HighLevel/LeadConnector services and their current subprocessors, relevant processing locations may include the United States and India. Other service providers may process information in additional countries depending on the services and configurations in use.

Where Australian privacy requirements apply, Eagles iTechnology will take reasonable steps appropriate to the circumstances when using overseas service providers. This section is kept under review as providers and processing locations change.

8. Direct marketing

Where permitted, Eagles iTechnology may use contact information to send information about services, events, insights or offers that may be relevant to you. Where consent is required, we will seek it before sending marketing communications.

Commercial electronic communications should identify Eagles iTechnology as the sender, include appropriate contact details, and provide a clear way to unsubscribe or opt out. You may ask us to stop sending marketing communications at any time. Service messages, appointment confirmations and operational communications may still be sent where they are necessary to provide a service or manage an existing interaction.

9. Cookies, analytics and website technologies

Our website uses only cookies or similar technologies necessary to support core website functionality, performance and security. We do not currently use third-party analytics or advertising-tracking tools. Some third-party resources, such as web fonts, may be loaded from external providers, which may receive standard technical request information such as your IP address. If we introduce analytics or additional tracking in future, we will update this Policy. You can manage certain cookie settings through your browser or device.

10. Security

Eagles iTechnology takes reasonable administrative, technical and organisational measures appropriate to the circumstances to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These measures may include access controls, account security, secure technology platforms, backups and appropriate service-provider controls.

No internet-based system can be guaranteed to be completely secure. If you believe information you provided to us may have been compromised, please contact us promptly.

11. Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or for other permitted purposes, including legal, contractual, insurance, security and record-keeping requirements. Where applicable and when personal information is no longer required, we take reasonable steps to securely delete, destroy or de-identify it.

12. Access and correction

You may contact Eagles iTechnology to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out-of-date, incomplete, irrelevant or misleading. We may need to verify your identity before providing access or making certain changes. There may be circumstances in which access can lawfully be refused or limited. If that occurs, we will explain the basis where required.

13. Privacy concerns and complaints

If you have a privacy question, concern or complaint, please contact Eagles iTechnology using the contact details below. We will consider the matter and respond within a reasonable period.

Where Australian privacy law applies and you are not satisfied with our response, you may be able to raise the matter with the Office of the Australian Information Commissioner via www.oaic.gov.au.

14. Third-party websites

Our website may contain links to third-party websites or services. Eagles iTechnology is not responsible for the privacy practices of independent third parties. We encourage users to review the privacy information provided by those services.

15. Changes to this Privacy Policy

We may update this Privacy Policy when our services, technologies, legal obligations or information-handling practices change. The latest version will be published on this website with an updated revision date.

16. Contact

For any privacy question, request or complaint, please contact:

Eagles iTechnology
526/368 Sussex St, Sydney NSW 2000, Australia
Email: [email protected]
Phone: 02 9136 2326